Corporate Coaching

One to one Coaching

CMC’s one-to-one coaching ensures that the critical component for any successful training program is immediately implemented: the continued practice and application of newly learned techniques. These individual coaching sessions give immediate feedback on the techniques the agents learned in class. The Phone Pro trainer will meet with individual agents for a predetermined amount of time, “plug in” and sit side-by-side while individual front liners take calls. After each call, positive behaviours are highlighted, and missed opportunities identified in order to create an action plan for future calls.

How your staff will benefit:

Individualised feedback from your coach
Personalised action plan is developed for self-improvement
Increased awareness of natural abilities as they relate to job performance
Overall improvement in job performance

CMC’s one-on-one Coaching will identify your employee’s strengths and reinforce positive behaviours, as well as identify opportunities for improvement in a manner that motivates positive behaviour changes.

Call or email us and we'll help you discover ways to improve staff performance and sustain high energy and excitement levels

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Corporate coaching for teams and individuals in organisations
Corporate coaching involves coaching towards organisational goals. Just as a football coach coaches a football team, a corporate coach coaches an organisation, focusing on the corporate team and corporate vision, mission, values and strategy.

Results are measured against the performance requirements of the organisation.

Corporate coaches combine basic coaching skills with an in-depth understanding of the language, dynamics, processes and culture of organisations – whether these are large companies, SMEs or public sector.

Our corporate coaches have MBA level experience and training in the psychology of change. Being qualified in different disciplines broadens and enriches the added value they can bring.

Where does it fit in?
Corporate coaching can take place with individuals or groups. Face-to-face coaching can be supported by telephone or e-mail contact. Corporate coaches can work to a specific schedule or on a retainer, and provide long term support, or be brought in to accelerate change or a specific project.

Where corporate coaching involves coaching a whole organisation in one form or another, it usually requires initial survey work and can overlap into both executive and life coaching. Coaching can arise from a consultancy project or form part of a development programme.

What are the benefits?
Organisations that incorporate coaching into their culture see sustainable improvements in key areas, including internal and external communications, productivity, employee attitudes, and recruitment and retention of staff.

Find out more
We don't know whether you have yet defined a need, or whether you would like to learn more about corporate coaching. Whichever it is, you could find out more about coaching for teams and individuals in organisations. Or you could: do nothing.

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Executive coaching

The CMC Executive Coaching Process provides the ultimate in focused and directed senior executive development. There is an emphasis on the ‘whole’ person, and no stone is left unturned in order to identify strengths and development needs. Firm trust and a strong bond forms between the coach and the client, and through a structured, outcomes-led process, we clarify issues, examine limiting beliefs and generate solutions with a compelling course of action. In this way, individuals experience genuine and lasting change. They become both the person they want to be and also the person that others would prefer!

A typical coaching programme will follow this structure: -

Intake meeting – Meet the client and their line manager (if they have one) to agree the broad scope and outcomes of the coaching. Agree the collection of information through 360° feedback, interviews, psychometric assessment, and existing performance reviews
Feedback – Feedback all the data to the client, to agree strengths, development opportunities, and a draft plan
Agreement – Review the plan with the client and line manager to reach a firm agreement about the key areas to focus on for improvement, the desired outcomes and timeline
Coaching – This can take a number of forms, including work shadowing, video, guided practice, review of learning materials, continuous feedback and learner-centred activity
Progress review – Gather further data to assess the extent to which improvements are actually being made, and review this data with the client and line manager to agree next steps
Closure – Agreement with the client and line manager of a forward action plan (that could include further coaching) to ensure that the client continues to develop.

A typical Corporate Coaching programme can involve the client in the process from 3 to 18 months. The duration of the programme is agreed with the client and the line manager (if appropriate) at the same time as the coaching plan.

The process achieves genuine and lasting change because there is:-

Dependable and reliable confidentiality assured through the coach and the line manager
Clear and consistent support from the line manager. (If the client is the boss, they need to be clearly and consistently committed to the process)
Sufficient body of data that the client can believe in and see the need for change
Balanced and objective feedback about strengths and development opportunities
Client enthusiasm and motivation to change based on a vision of how they want to be in the future
Supportive and imaginative coaching that is based on real-life work situations
Further data collected to assess actual progress against the baseline
Closure and/or agreed continuing support from the line manager and the coach

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Executive work shadowing
Individual or team support through observation of meetings, management or business activities or whole day work shadowing.

Real time feedback
Action learning at its most powerful

The work shadowing is aimed at optimising the value-add of your executives by noting and feeding back on the things that are done that don’t make the required difference.

Discussions will focus on effort vs. attainment, controllability and impact

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Team diagnostics
An integrated approach to assessing the processes and dynamics of a team and laying the foundation for a performance improvement programme.

Independent review of the team and individual profiles
Review of job descriptions in the context of the organisation's mission and strategy
Powerful feedback for individuals

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Presentation skills coaching
Effective presentations are increasingly important with seniority. They require a clearly identified purpose, a strategy for achieving that purpose, and preparation and practice. Business presentations, media appearances, interviews, talks, lectures and writing require communication skills. Different occasions require different strategies.

Learn how to manage the environment, build rapport, structure the presentation and deliver. See yourself as others see you! All coaching custom designed: -

Fun introductory workshop for 12 people
Small group presentation skills coaching
Team coaching for a specific purpose – use your coach to help prepare and polish that winning presentation

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Coaching for line managers
Full day workshops for line managers designed to improve their interpersonal and communications skills and to introduce a coaching approach to management.

Setting well formed outcomes – the essence of coaching
Communicating with others
Communicating with self

Corporate leadership A powerful way of introducing major cultural change.

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Foundation Skills workshop

This intensive skills workshop includes a range of specially selected models, processes and exercises developed from:

Neuro Linguistic Programming
Inner Game theory
Stephen Covey's Seven Habits of Effective People
Systems theory

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